How can I print my Galley data using a Printing Service?

This article will show you how to print your Galley data once your account is configured to do so.

When should I read this article?

This article aims to show you how to print using your Galley data, assuming you already have everything set up. To ensure readiness, review Getting started with Printing in Galley and How can I configure my Printing Service? first and return to this article once you've completed the steps therein.

Content

1. What can I print?
2. How can I print?
3. How do I print from a Recipe page?
4. How do I print from a Menu?
5. Printing Troubleshooting
   1. No labels were found in the Label step
   2. The Printer's location is incorrect
   3. The Printer is not linked to the Label
   4. The Label is not linked to one or more Menu Items
6. How can I manage my Printing Jobs?
   1. View the last Printing Job
   2. View your Printing Jobs list
7. Canceling your Printing Job
8. Analyzing your Printing Jobs
   1. Done
   2. Failed or Done with Errors

 

What can I print?

When printing from a Printing Service, e.g. Nicelabel/Loftware Cloud, you can print different types of documents, each based on a subset of your Galley data:

• Recipe-based documents: these documents include data related to a recipe, like Recipe Name, Price, Procedure, Nutritional, Recipe Tags, and more.
• Menu Item-based documents: including all Recipe-based data from the menu item, plus the menu item's specific data such as Menu and Menu Item Tags, Volume Sold, Margin, etc.

If you want more information about the data supported on each document type, please see the article What data can be printed through Printing Services?.

How can I print?

Once everything is configured on your account, you can start printing your documents!

You can print your documents across Galley from different pages:

1. From a Recipe page, you can print Recipe-based documents
2. From a Menu page, you can print Recipe-based and Menu Item-based documents.

We'll explain more about it in the following topics.

How do I print from a Recipe page?

When printing from a recipe page, you can print any recipe-based document, for example, a RECIPE-kind label from Nicelabel. To do that, follow these steps:

1. Open the Recipe page for the recipe you want to print
   
2. Click on Actions
3. Click on Print Label
   
   
4. Select the Printing Service (it will auto-select if only 1 is available) and click Next
   
5. Select the Label (it will auto-select if only 1 available) and click Next
   
   
6. Add any additional Label Data you need and click Next
   
7. Select the Printer (it will auto-select if only 1 available) and click Next
   
   
8. Select the Number of Labels you want to print and click Next
   
   
9. Preview the label and the date you selected
   
10. Send it to print!

Check the image below for reference:

How do I print from a Menu?

When printing from a Menu, you can print Recipe-based documents and Menu Item-based documents. To do that, follow these steps:

1. Open the Menu you want to print from
   
   
2. Click Actions
3. Click Print Label
4. Select the Printing Service (it will auto-select if only 1 available) and click Next
   
5. Select the Items you want to print and click Next. 
   Note that you can also view the Volume of each item in the Menu to guide you.
   
6. Select the Label and click Next
   
   
   1. The label list is filtered by the labels already linked to one or more of the items you selected in the previous step
   2. You can view the "kind" of the document, informing you if it is a Recipe-based or Menu Item-based document
7. Add any additional Label Data you need and click Next
   
8. Select the Printer (it will auto-select if only 1 available) and click Next
   
   
9. Configure Label Quantity:
   1. Volume (calculated per Item): If you want to print documents for each item based on their Total Volume in the menu, select this option
      
      1. If you want, select x Extra Labels to print Item Volume + x as the label quantity for each item
      2. Click Apply. This will save Item Volume + x as the Quantity for each item on the table
      3. Review the quantities. You can manually change any item's Quantity.
   2. Headcount: If you want to print one document per item per head of your menu, select this option
      
      
      1. The headcount will be populated in the Quantity field on the right side of the Quantity Mode dropdown. You can change it if you want
      2. Click Apply. This will save the Quantity you edited in the previous step as the Quantity for each item on the table
      3. Review the quantities. You can manually change any item's Quantity.
   3. Fixed Quantity: If you want to print a specific quantity of labels for each item, select this option
      
      
      1. You'll see a Quantity field at the right side of the Quantity Mode dropdown. Add the number of labels you want to print
      2. Click Apply. This will save the Quantity you edited in the previous step as the Quantity for each item on the table
      3. Review the quantities. You can manually change any item's Quantity.
10. When you're ready with the Label quantity, click on Next
11. Preview the label and the date you selected
12. Send it to print!

Check the video below for reference

Printing Troubleshooting

When you're printing, you may run into some edge cases. Let's review them, and what you should do if you encounter one.

No labels were found in the Label step

• What you'll see:
  
  • This means your Recipe doesn't have any labels linked to it.
• What you should know: You must have the Link Print Labels to Recipe permission to perform the next step.
• What you should do: Close the modal, navigate to the Print Labels tab on the Recipe Page, and add the label you want.

The Printer's location is incorrect

• What you'll see:
  
  
  1. Option 1: The printer you want to use doesn't have a location
  2. Option 2: The printer you want to use is set to a different location
• What you should know: You'll need to be an Admin to perform the next step
• What you should do:
  1. Option 1: Add the printer to your location by clicking on the button "ADD IT TO ..."
  2. Option 2: Move the printer to your location by clicking on the button "MOVE TO ...". 

The Printer is not linked to the Label

• What you'll see:
  
• What you should know: You'll need to have the Link Print Labels to Printer permission to perform the next step.
• What you should do: 
  
  1. Review the selected Printer and label
  2. If you're sure the Label should be linked to the Printer, click LINK LABEL, and the label will be linked to the Printer.

The Label is not linked to one or more Menu Items

• What you'll see:
  
  
  • When printing from a Menu, if you select a label that is not linked to one or more of your selected items, you'll see this message (1)
• What you should know: You'll need to have the Link Print Labels to Recipe permission to perform the next step.
• What you should do:
  1. Review the selected items and Label
  2. Check the items that are missing the Label in the list (2)
  3. If you're sure the items you selected should be linked to the label, click "FIX IT BY ADDING THE LABEL ON x RECIPE" (2)
  4. Confirm it. The Label will be linked to the Recipes
     

How can I manage my Printing Jobs?

Once you send your documents to print, they'll become Printing Jobs. You can view their status and perform some actions when possible. Let's review your options:

View the last Printing Job

As soon as you create a Printing Job, you'll see options to Cancel and to View the Job, as you can see in the image below:

If you click SEE JOB DETAILS, you'll be redirected to that Job's page, where you can see:

1. Status: the status of the job is one of the following:
   1. New: Hasn't started yet
   2. Printing: Still running
   3. Done: Completed with no errors
   4. Failed: The job failed; nothing was printed
   5. Partially printed: The job failed at some point, but some items were printed.
2. Core data about the Printing Job:
   1. Source: Name of the printing source. It can be a Menu Name, or a Recipe Name. You can click on it and be redirected to that Menu or Recipe page
   2. Source type: Type of the source. Menu, Recipe, Production, etc.
   3. Label: Name of the label. If you click on it, you'll see the label details, including a Preview
   4. Printer: Name of the printer and its workstation (between parenthesis)
   5. Location: The location of the job, one of your Galley locations
   6. Progress: A progress section showing how many items were processed and a bar with a quick view of their status. Green means Done, red means Error
   7. Created At: Date and time of creation of the Job.
3. Breakdown of status for Job items: This table will show each item inside the job, describing:
   1. Item: The name of the item sent to print. You can click on it and be redirected to that Recipe page
   2. Status: In Progress, Done, Canceled or Error
   3. Quantity: Number of labels in the Job item
   4. Created At: Date and time when the item was sent to the Printing Service
   5. Error: When the item is in an Error state, this field will show the error that happened.
4. Filter by status: This filter shows only items with a specific status in the table
5. Cancel Button: Cancels any pending item on the job. It will be disabled if all items on the job are processed.

View your Printing Jobs list

If you didn't click on SEE DETAILS when creating a Printing Job, you can still find it by going to your Printing Jobs list. 

1. Click on your Avatar at the top-right corner
2. Click on My Printing Jobs.
   
   

This is what you'll see:

1. First, select the Printing Job you're looking for. If only 1 is available, it will be auto-selected for you
2. You can also use the Status filter to filter down the list of Job to a specific status
3. The main table with all your Printing Jobs and their data:
   1. Source: Name of the printing source. It can be a Menu Name, or a Recipe Name. You can click on it and be redirected to that Menu or Recipe page
   2. Source type: Type of the source. Menu, Recipe, Production, etc
   3. Label: Name of the label
   4. Printer: Name of the printer and its workstation (between parenthesis)
   5. Progress: A progress section showing how many items were processed and the total
   6. Status: the status of the job is one of the following:
      1. New: Didn't start yet
      2. Started: Still running
      3. Done: Complete with no errors
      4. Failed: The job failed, nothing was printed
      5. Done with Errors: The job failed at some point, but some items were printed
      6. Canceled: The user canceled the job.
   7. Actions: The actions that can be taken for the job:
      1. View Details: Navigate to the Job Details page of this job
      2. View label: View label details, including a preview
      3. Cancel: If the job is still running, cancel it.

Canceling your Printing Job

Sometimes you may need to cancel a Printing Job and want to do it quickly. To support this situation, Galley gives you 3 options to cancel your job:

1. When you send something to print, you'll immediately see the option to cancel the Printing Job on the confirmation modal. Click on Cancel and confirm the cancellation.
   
2. On the Printing Job Details page, you can click Cancel
   
3. On the Printing Jobs list, you can click Actions->Cancel
   

Analyzing your Printing Jobs

Done

Now that you know how to manage your Printing Jobs, let's start analyzing them with the best scenario: when everything prints as it should. In this scenario, your printing job will have the status Done. 

When your printing job is in this status, you can review it to ensure all items were printed with the correct data and using the correct label. To do that, follow these steps:

1. Highlight the job on the table and verify if the data is correct
2. Click Actions
3. Click View Label
4. Check if the label preview and variables are correct
5. Close the label details modal and click View Details
6. Check if the item's Names and Quantities are correct

Reviewing your jobs will help you ensure everything is working as expected.

Failed or Done with Errors

Next, let's check how you can verify your jobs that have failed. There are 2 scenarios for that:

1. Failed: The job will have a Failed status on the Printing Jobs table, meaning none of the items on this job were printed. Check the images below for reference:
   
   
2. Done with Errors: If a job has this status, it means one or more items were successfully printed, and one or more items failed. Check the images below for reference:
   
   

To troubleshoot and fix any errors before trying again, check this Troubleshooting Guide.

 

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